Question 1

When should I place my order?

Accepted Answer

Generally, equipment reservations should be made as soon as you know the details of your event. That way you ensure the availability of your desired rental items.

Question 2

Why do I need event Insurance?

Accepted Answer

Safety is our 1st Priority and should be your too! We highly recommend and encourage all clients to obtain day of event insurance for their protection just in case sickness, harm, physical and/or mental damage, and worst case death occurs.   We recommend the following companies for event day insurance;   Eventsured- https://www.eventsured.com/  Event Helper- https://www.theeventhelper.com/  K&K Event Insurance- https://www.kandkinsurance.com  One Day Event- https://www.onedayevent.com

Question 3

How do I Book?

Accepted Answer

1. Go to our shop page 2. Click on the bottom "Click Here." 3. Browse our inventory  4. Make your rental selection and add your quantilty of products to your cart.  5. Check out (Cart in top right hand corner) 6. Complete order form with all event details  7. Submit order form 8. Await for admin confirmation email 9. Sign contract &  pay rental fee. 10. Party stress free on your event date.

Question 4

What method of payments do you accept?

Accepted Answer

We uiltlize a booking system that accepts all form of payment aside from cash. (Visa, Mastercard, AMX, Discover, & Bank Checking).

Question 5

What additional chargers do I accure?

Accepted Answer

All customers are responsible for paying the following;  1. Sale taxes (Required) 2. Set-up fee (Optional) 3. Restock fee (If applicable) 4. Worry Free Fee/Rental service fee (Required & Non-refundable)  5. Delivery fee (Required & Optional) 6. Last minute order fee (Starting @ $50 if applicable) 7. Break-down fee ($25 if applicable) 8. $150 to $250 credit card hold for damages (Released after return of rentals) 9. Redelivery fee (Starting at $150 if applicable) 10. Tips- Not required but greatly appreciated by our delivery team 11. Smiles :-)

Question 6

What is your client's responsibility?

Accepted Answer

All clients are responsible for the equipment that remains in their possession from the time of delivery and/or pick-up until the time of return and/or drop-off. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for lost, torn, damage, burned or soiled beyond our "Worry Free Fee."   The full replacement value will be charged in addition to other rental charge incurred for non-usage.   All clients agree to have a valid credit card on file along with current ID to authorize a required security hold for any potential damage or lost within 48hrs after approval of reservation.

Question 7

Is there a minimum to book?

Accepted Answer

No, we currently don’t have a set minimum price point on any of our local area orders. Our goal is to service all clients and everyone’s price point to the best of our ability. No event is too small or too large for us to managed.

Question 8

What areas do you service?

Accepted Answer

We currently service all cities in  - North Carolina - South Carolina  - Kentucky- Coming Fall 2022  - Southern Indiana- Coming Fall 2022

Question 9

Is delievery included in your prices?

Accepted Answer

Yes, delivery is an additional cost that all clients accrue. Should you chose delivery please note option on your rentals reservation. All delivery fees are NOT finalized until admin has approved your reservation and has made any/all necessary changes based on the following factors; -Event Location & Distance -Pick-Up Time -Drop-off Time -Same day pick-up -Entry to event space (Is the event on ground level? How does unloading occur for your venue? Do we have access to a close loading dock? Do items need to be carried upstairs? Are there any service elevators, etc?)

Question 10

How do I prepare my rentals for pick-up?

Accepted Answer

Please make sure chairs are stacked and tables (folded, cleaned off, and cleared of decor) ready for pickup. Help us maintain our products by returning them the way you received them.  If items are not stacked, broken down and cleared from decor prior to pick-up, client will be assessed a additional fee of $25 to cover the delivery team time. Charges will be made to credit card on file within our booking system.

Question 11

Do you offer event set-up?

Accepted Answer

Yes, all customer have the option to select for our staff to set-up at their events. This option is great for parents that need additional help or hands due to full planning or taking care of the kiddos. From table set-up, heavy lifting, backdrop configuration/rearrangement, place-setting assembly, and much more. We got you cover.  Please note that set-up fee is an additional cost and not apart of your delivery fee.   Price of set-up is an independent cost, and can vary from order to order, based on items needed, distance, staff needed, date of event, and labor.   Starting price for set-up is $35.00.   Please add a comment to your note selection on your rental request for set-up service.

Question 12

Can I pick up & drop off?

Accepted Answer

Yes, there are limitation for select items that can be picked up & dropped off. Pick-up & drop off date and times vary and will be communicated Tuesday the week of your event. It's always best to complete our reservation form first and await an admin/staff approval or denial. An admin will notify you, if necessary changes need to be made to your order.

Question 13

What if I don't use parts of my rental order?

Accepted Answer

Unfortunately, there will be no refunds for unused rental products.

Question 14

Can I make changes to my order?

Accepted Answer

Yes. All orders can have additions and modifications up to the value of the original order placed, up to (7) business days prior to event. All request for changes would need to be emailed to Hello@Proparazzikidz.com and confirmed with written response from staff.

Question 15

What if I damages my rental?

Accepted Answer

Oh No! First we hope everyone is ok. We understand things happen and some things are inevitable. Yes, there is a  $40 Worry Free Fee (Damage fee), which is indicated on the rental invoice. We agree to waive claims for accidental spills or other incidental damage, and loss of items up to the value up to $40.   This is not coverage for damage due to neglect or misuse (example: Rental Items left out in the rain uncovered and unprotected: or candle holders, linens or lanterns with wax); nor does it waive liability for loss caused by abuse, vandalism, theft, unexplained disappearance or shortages. All broken or damaged items must be saved and returned to Proparazzi Kidz for the waiver to apply. Fee does not cover gross negligence or egregious damage such as tears, burn marks, punctures and stains.  For more information, refer to your rental agreement for more information.

Question 16

What is your cancellation policy?

Accepted Answer

Please check our policy in the footer of our site for more information.

Question 17

What if I have an emergency after drop-off/pickup and want to contact someone?

Accepted Answer

In case of emergency, our manager on duty may be reached at (980) 224-0665.

Question 18

Do you offer Sponsorship and/or collaborate for style shoots?

Accepted Answer

Yes! and Yes! One of our core values is to give back to our community. Please know we want to serve as many companies and organizations as possible, however, we are limited in the amount of service we can give.   We recommend and encourage you to use our contact form to submit a request. In the message field state "Collaboration, Sponsorship, Partnership and/or Style Shoot." We will then forward a questionnaire for you to complete and return at your earliest. After review, we will inform you of our decision.

Question 19

Do you offer discounts?

Accepted Answer

We currently do not offer any form of a discount to clients or event planners on their 1st rental. We do offer the following; 1. A one time 15% off your next rental with a Google review made within 30 days after your 1st rental. 2. IOU- Event Planners & Designer Friendor Discount Program (Email us for more details) 3. Influencer Discount (Email us for more details)

Question 20

Vaccination/COVID-19 Policy

Accepted Answer

By law, our staff is not required to be vaccinated, but we do ask them to remain masked and maintain proper social distance during as much as possible for the duration of your delivery.   If your venue requires our delivery team to show a negative COVID test, we are happy to do so, however, 30 day’s notice is required and a $50 rapid test & $250 for PCR tests will be billed to your account.

Question 21

Do you offer rentals for adults?

Accepted Answer

No, we are solely a children's rental boutique.

FAQ's

"To Laugh at yourself, is to Love yourself."

Mickey Mouse

First children rental in North Carolina & South Carolina

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